Refund Policy for Bharat Spice Hub

At Bharat Spice Hub, we take pride in offering high-quality spices and food ingredients sourced from across India. Due to the nature of our products, we have a strict refund policy in place. Please read the details below to understand our policy regarding refunds.

1. No Refund Policy

Given that our products are food items, we do not offer refunds once the products have been shipped. This is to ensure the safety and quality of our products. We recommend that customers carefully review their order before making a purchase to avoid any errors.

2. Damaged or Incorrect Products

If you receive a product that is damaged or incorrect, please contact us immediately within 48 hours of receiving your order. We will review your request and, if the claim is valid, offer one of the following resolutions:

• Replacement: We will send a replacement of the damaged or incorrect item at no additional cost.
• Refund: If a replacement is not possible, we will issue a full refund for the damaged or incorrect item.

3. Eligibility for Refund or Replacement

To be eligible for a refund or replacement, you must:

• Report the issue to us within 48 hours of receiving the product.
• Provide clear photographs of the damaged or incorrect item, along with proof of purchase.
• Ensure the product is unused and in its original packaging (if applicable).

4. Non-Refundable Situations

We do not offer refunds or replacements for the following situations:

• If the customer changes their mind after purchasing.
• If the product was not to their personal taste.
• Any claims made after 48 hours of delivery.

5. Processing Refunds

If your refund request is approved, we will process the refund within 7-10 business days. Refunds will be credited to the original method of payment used during the purchase.

6. How to File a Complaint

To file a complaint regarding a damaged or incorrect product, please email us at [insert contact email] with the following details:

• Your order number.
• Photos of the damaged or incorrect product.
• A description of the issue.

Our customer service team will review your complaint and get back to you with a resolution.

7. Contact Us

If you have any questions regarding our Refund Policy, feel free to contact us at:

• Email: info@bharatspicehub.com
• Phone: +91 7012051552